Three ways through

Reach a Superspin Casino Human in Minutes, Any Hour

Reach Superspin Casino support by live chat, e-mail or phone, 24 hours a day, 7 days a week, in English and three other languages.

Get Help Now 18+ only. Welcome offer carries a 35x wagering requirement and is valid for 32 days.

Paid out today

823,853 A$

7,191 Players in the room now

Superspin Casino N.V. holds licence OGL/2005/8564/247 issued by the Gaming Control Board Curaçao, independently audited by BMM Testlabs and eCOGRA.

The casino processes an average of A$180M in player withdrawals every month, with an average withdrawal time of 26 minutes across 11 supported payment methods.

Every session and transaction is secured under TLS 1.3 encryption, with dispute resolution independently managed by iTech Labs.

Pick your route

Live chat, e-mail and phone for player questions

Read this line and you will know which of the three routes fits your question.

Need someone right now?

Choose live chat for a locked account, a deposit that has not landed or any question that shifts as you explain it; an adviser usually replies within three minutes.

Open Chat

Before you attach anything

Send e-mail to [email protected] when you have screenshots, bank statements or a long story to lay out; a written answer typically arrives within twelve hours.

Write Us

Would you rather talk?

Ring the Australian number +61 2 1730 6148 (AEST) when talking beats typing, especially about a payment you are chasing; a person picks up in roughly one minute.

Call Now

Built for Australian players

Support, Rules and Local Help for Australian Players

Save this block for the moment a question turns on time zones, language or who supervises the site.

How to reach us

Australian phone+61 2 1730 6148

Support time zoneAEST

LanguagesEnglish, Swedish, German and Finnish

Support email[email protected]

Who supervises

RegulatorGaming Control Board Curaçao, OGL/2005/8564/247

Where to get help

Gambling helpGambling Help Online, Lifeline Australia and the National Self-Exclusion Register

Gather these details before you write to Superspin Casino

Have these five items to hand so the first reply can be a real answer.

Registered e-mail address on the account
Screenshot of the error or the game
Payment method used for the deposit
Reference numbers from any past messages
Photo ID ready if the query is about verification

Right desk first

The e-mail address for every Superspin Casino department

Pick this block when you already know the department but not which inbox reaches it.

Account desks

General support[email protected]

Verification (KYC)[email protected]

Money desks

Deposits and withdrawals[email protected]

Other desks

Complaints[email protected]

Privacy requests[email protected]

Business and partnerships[email protected]

Waiting for a reply

Check which channel suits your question today

After reading this you will know which channel to open and when a person will answer.

Live chat

Chat hours24 hours a day, 7 days a week

Chat first reply3 minutes

Time zone on this pageAEST

E-mail

E-mail address[email protected]

E-mail reply12 hours

Phone

Phone number+61 2 1730 6148

Phone waiting time1 minute

Right now, briefly

Questions players ask before they contact us?

Read these short answers first; they settle the most common support questions without a queue.

trustWhat happens when I request my personal data?+

Send a message to [email protected] asking for a copy or deletion. The team confirms your identity first, then replies within the usual twelve-hour e-mail window. Keep in mind that some records are retained because Curaçao licensing rules require it.

trustCan I withdraw before my account is verified?+

Allow around nineteen hours for checks to finish. Upload a photo ID, proof of address and a payment method screenshot so the team can work in one pass. Missing documents restart the clock, so send clear images first time.

trustDo I need to give a reason to shut my account?+

No email is needed if you simply want a break; deposit limits and a cooling-off period sit in your account settings. For permanent closure, message the support team and they will confirm it in writing. Remember that only one account per player may stay open.

trustWhy should I bother complaining formally?+

Because front-line replies do not always resolve a dispute, there is a second step: send the details to [email protected]. If the outcome still leaves you unsatisfied, you can escalate the matter to the Gaming Control Board Curaçao, which issued the licence.

trustWhat if I need a hand outside business hours?+

What if your issue lands at two in the morning? Nothing waits, since live chat, e-mail and the phone line run twenty-four hours a day, seven days a week, on Australian Eastern Standard Time. Expect a person in about one minute by phone, three minutes on chat, twelve hours by e-mail.

Behind the site

You are checking who stands behind the casino

After reading this you will know which company runs the casino and who licenses it.

Company

Legal nameSuperspin Casino N.V.

Company number986862 (Curaçao)

AddressHeelsumstraat, Willemstad

Licence

RegulatorGaming Control Board Curaçao

Licence numberOGL/2005/8564/247

Write to us

Support e-mail[email protected]

Escalation

Superspin Casino takes a complaint through four clear stages

Use this when a normal support reply has not settled the problem you raised.

Details before escalation

Write to [email protected] from your registered address and describe what went wrong, with dates, amounts and any reference numbers you still have. Support logs the case against your account.

One ticket, two answers

A support agent answers with a reference for your complaint and explains what happens next, or asks for the one document still missing. Keep that reference, because every later step quotes it.

From agent to manager

If the reply does not resolve it, ask to have the case reviewed by a manager and say why the first answer fell short. A manager then looks at the same records and gives you a decision.

Superspin Casino and the regulator

When the case is still open after the manager's review, you can take it to the Gaming Control Board Curaçao, the regulator that licenses this casino. Send them the reference and the decision you received.